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Saturday, January 25
 

9:00am PST

Empower: GXP - Program Overview
Saturday January 25, 2020 9:00am - 11:30am PST
TBA

11:00am PST

12:00pm PST

12:00pm PST

FSPMS Trainer Arrival & Set Up
The OPERA Training team will arrive today and need to set up the Systems training room and Service room

Speakers

Saturday January 25, 2020 12:00pm - 5:30pm PST
N/A

12:30pm PST

1:00pm PST

2:30pm PST

3:00pm PST

FSPMS Kick Off Meeting
Kick off meeting with department heads:
Front Office
Style
Accounting
Group Housing

Saturday January 25, 2020 3:00pm - 5:00pm PST
TBA
 
Sunday, January 26
 

7:30am PST

Empower: GXP - Build Dispatch Rules/Groups
Sunday January 26, 2020 7:30am - 9:00am PST
TBA

8:30am PST

FSPMS - Set-Up
Speakers

Sunday January 26, 2020 8:30am - 5:00pm PST
TBA

9:00am PST

12:30pm PST

2:30pm PST

3:30pm PST

4:30pm PST

 
Monday, January 27
 

8:30am PST

Reception - Daily R Ways
Monday January 27, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Monday January 27, 2020 8:30am - 8:45am PST
In Department

8:45am PST

FSPMS - Intro
FSPMS Introduction - For associates that will attend other FSPMS courses or those that need just a basic understanding of FSPMS, Topics covered include basic navigation, reading the house count, room types and statuses, finding and accessing reservations, reading the reservation screen, guest messaging, and guest history. Intro to FSPMS will be a pre-requisite for all other FSPMS training.

Speakers

Monday January 27, 2020 8:45am - 10:45am PST
TBA

8:45am PST

Style - Storage Closet Organization
Monday January 27, 2020 8:45am - 12:00pm PST
In Department

9:30am PST

11:00am PST

FSPMS - Record Management
FSPMS Record Management - The Guest Record Management module will expand on the use of the Guest Record, and outline some processes for Guest Record tasks that occur before and after a guest’s arrival. Topics covered include blocking a guest into a specific room, room moves, cancelling a reservation, extending and adding a rate change, pre-registering a guest, and Style service details.

Speakers

Monday January 27, 2020 11:00am - 1:00pm PST
TBA

12:30pm PST

Style - Placing Linen/Terry in Guest Rooms
Monday January 27, 2020 12:30pm - 4:30pm PST
In Department

1:30pm PST

Room File Walkthrough
Room File Walkthrough - All FSPMS Trainees will be broken into group of 2-3, given their section of guest rooms to walk with copy of all FSPMS room attributes to ensure that room build out in the system is accurate. This allows trainees to review the room in detail and thoroughly understand how the room attribute works in the system while verifying that we have the most accurate information recorded into the system prior to opening.



Monday January 27, 2020 1:30pm - 3:00pm PST
TBA

3:00pm PST

3:00pm PST

Reception Leadership One on One with Trainer
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expecations (Does not have to be exactly at time scheduled)

Monday January 27, 2020 3:00pm - 5:00pm PST
In Department

4:00pm PST

 
Tuesday, January 28
 

8:30am PST

Reception - Daily R Ways
Tuesday January 28, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Tuesday January 28, 2020 8:30am - 8:45am PST
In Department

8:45am PST

FSPMS - Guest Registration
FSPMS Guest Registration - This module will review the Guest Reservation/record, field usage, and the check-in process including room selection, updating methods of payment, and accommodating walk-in reservations.

Speakers

Tuesday January 28, 2020 8:45am - 10:45am PST
TBA

8:45am PST

Style Operations Training
Tuesday January 28, 2020 8:45am - 12:00pm PST
TBA

11:00am PST

Computer Lab - Loyalty, Empower & Compass Training
Speakers

Tuesday January 28, 2020 11:00am - 12:30pm PST
TBA

11:00am PST

12:30pm PST

Style - Cleaning Rooms
Tuesday January 28, 2020 12:30pm - 5:00pm PST
In Department

1:00pm PST

Navigator Training

Tuesday January 28, 2020 1:00pm - 5:00pm PST
In Department

2:00pm PST

 
Wednesday, January 29
 

8:30am PST

Reception - Daily R Ways
Wednesday January 29, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Wednesday January 29, 2020 8:30am - 8:45am PST
In Department

8:45am PST

FSPMS - Guest Accounting
FSPMS Guest Accounting - The module will review the guest accounting options of FSPMS including posting credits, posting charges, adjusting charges, correcting charges, transferring charges, tracking checks cashed for a guest, checking-out an account,viewing folio detail, batch posting charges

Speakers

Wednesday January 29, 2020 8:45am - 10:45am PST
TBA

8:45am PST

Style Vendor Training - Betco
Wednesday January 29, 2020 8:45am - 10:45am PST
TBA

11:00am PST

Reception Marriott Bonvoy/ Loyalty Review

Wednesday January 29, 2020 11:00am - 1:00pm PST
TBA

11:00am PST

Style - Cart Stocking
Speakers

Wednesday January 29, 2020 11:00am - 1:00pm PST
In Department

1:30pm PST

FSPMS - Night Audit
Speakers

Wednesday January 29, 2020 1:30pm - 5:00pm PST
TBA
 
Thursday, January 30
 

8:30am PST

Reception - Daily R Ways
Speakers

Thursday January 30, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Thursday January 30, 2020 8:30am - 8:45am PST
In Department

8:45am PST

FSPMS - Putting it all Together
FSPMS Putting it All Together - This module will review the checkout options in FSPMS and also include batch posting, shares, O-status, and Elite Arrivals.

Speakers

Thursday January 30, 2020 8:45am - 10:45am PST
TBA

8:45am PST

Style - Cleaning Rooms
Thursday January 30, 2020 8:45am - 5:00pm PST
In Department

9:00am PST

B&F Operations Trainer Arrival
Thursday January 30, 2020 9:00am - 6:00pm PST
N/A

10:45am PST

Hotel Discovery Tour & Rooms Review
Speakers

Thursday January 30, 2020 10:45am - 12:45pm PST
In Department

1:00pm PST

FSPMS - Group Housing
Speakers

Thursday January 30, 2020 1:00pm - 5:00pm PST
TBA

1:15pm PST

Perfect Welcome/Farewell Training




Thursday January 30, 2020 1:15pm - 5:00pm PST
TBA
 
Friday, January 31
 

8:30am PST

Reception - Daily R Ways
Speakers

Friday January 31, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Friday January 31, 2020 8:30am - 8:45am PST
In Department

8:30am PST

B&F Leadership One on One with Trainer
Friday January 31, 2020 8:30am - 10:00am PST
In Department

8:45am PST

EMPOWER: Guest Experiences Lab Training
Desktop Users & Device Users


Friday January 31, 2020 8:45am - 10:45am PST
TBA

11:30am PST

Ready, Set, Discover: Brand Orientation
All associates must attend (1) session of RSD - Property HR to determine how associates are scheduled

Friday January 31, 2020 11:30am - 3:30pm PST
TBA

1:30pm PST

Windsor Training
Friday January 31, 2020 1:30pm - 2:30pm PST
TBA

3:30pm PST

Test Meal Review
Friday January 31, 2020 3:30pm - 5:00pm PST
TBA
 
Saturday, February 1
 

8:30am PST

Reception - Daily R Ways
Saturday February 1, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Saturday February 1, 2020 8:30am - 8:45am PST
In Department

8:45am PST

DTS A La Carte Steps of Service

Saturday February 1, 2020 8:45am - 10:45am PST
In Department

8:45am PST

Style - Cleaning Rooms
Saturday February 1, 2020 8:45am - 5:00pm PST
In Department

9:00am PST

Style - Check-Out/Stay-Over Training
Speakers

Saturday February 1, 2020 9:00am - 11:00am PST
In Department

9:00am PST

FSPMS - Management
Speakers

Saturday February 1, 2020 9:00am - 4:00pm PST
TBA

10:45am PST

FSPMS - Mini Role Play in Training Room
Speakers

Saturday February 1, 2020 10:45am - 12:45pm PST
In Department

1:30pm PST

FSPMS - Style
Speakers

Saturday February 1, 2020 1:30pm - 4:30pm PST
TBA

3:00pm PST

FSPMS - Checklist, Bonvoy, Practice
FSPMS Mariott Rewards - This module will review the Marriott Rewards program and how to process Rewards in FSPMS. Topics also covered include basic MARSHA navigation including reservation look-up, Marriott Rewards number look up, and rate look up.


Saturday February 1, 2020 3:00pm - 5:00pm PST
TBA
 
Sunday, February 2
 

8:30am PST

Style - Daily R Ways
Speakers

Sunday February 2, 2020 8:30am - 8:45am PST
In Department

8:45am PST

Style - Cleaning Rooms
Sunday February 2, 2020 8:45am - 5:00pm PST
In Department
 
Monday, February 3
 

8:30am PST

Reception - Daily R Ways
Speakers

Monday February 3, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Speakers

Monday February 3, 2020 8:30am - 8:45am PST
In Department

8:45am PST

8:45am PST

Style - Cleaning Rooms
Monday February 3, 2020 8:45am - 10:45am PST
In Department

11:30am PST

Ready, Set, Go + R Image
All associates must attend (1) session of RSG + R Image - Property HR to determine how associates are scheduled

Speakers

Monday February 3, 2020 11:30am - 3:30pm PST
TBA
 
Tuesday, February 4
 

8:00am PST

FSPMS Accounting Day 1
Speakers

Tuesday February 4, 2020 8:00am - 5:00pm PST
TBA

8:30am PST

Reception - Daily R Ways
Speakers

Tuesday February 4, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Speakers

Tuesday February 4, 2020 8:30am - 8:45am PST
In Department

8:45am PST

8:45am PST

8:45am PST

Style - Cleaning Rooms
Speakers

Tuesday February 4, 2020 8:45am - 5:00pm PST
In Department

9:00am PST

F&B clean and stage with Butler
Tuesday February 4, 2020 9:00am - 5:00pm PST
Restaurant
  B&F FOH

11:00am PST

4:30pm PST

Our Vodka Meeting
Tuesday February 4, 2020 4:30pm - 5:00pm PST
In Department
  B&F FOH
 
Wednesday, February 5
 

8:00am PST

Dry Run Breakfast Buffet test meal
Wednesday February 5, 2020 8:00am - 8:45am PST
  B&F FOH

8:00am PST

FSPMS Accounting Day 2
Speakers

Wednesday February 5, 2020 8:00am - 5:00pm PST
TBA

8:30am PST

Reception - Daily R Ways
Speakers

Wednesday February 5, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Speakers

Wednesday February 5, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Marsha Mini Hotels
Speakers

Wednesday February 5, 2020 8:30am - 12:30pm PST
TBA

8:45am PST

Reception/DTS Work Area Prep




Wednesday February 5, 2020 8:45am - 12:00pm PST
In Department

8:45am PST

Style - Cleaning Rooms
Wednesday February 5, 2020 8:45am - 5:00pm PST
In Department

9:00am PST

Cash Handling Training (Group A)
Wednesday February 5, 2020 9:00am - 9:45am PST
TBA

10:00am PST

Cash Handling Training (Group B)
Wednesday February 5, 2020 10:00am - 10:45am PST
TBA

12:30pm PST

Getting To know You Area- Scavenger Hunt
Wednesday February 5, 2020 12:30pm - 5:00pm PST
TBA

1:00pm PST

Group Housing LIVE Load Lab
Wednesday February 5, 2020 1:00pm - 5:00pm PST
TBA

5:00pm PST

Dry Run Dinner Test meal
Wednesday February 5, 2020 5:00pm - 7:00pm PST
  B&F FOH
 
Thursday, February 6
 

8:30am PST

Reception - Daily R Ways
Speakers

Thursday February 6, 2020 8:30am - 8:45am PST
In Department

8:30am PST

Style - Daily R Ways
Speakers

Thursday February 6, 2020 8:30am - 8:45am PST
In Department

8:45am PST

FSPMS Role Play at Desk
Speakers

Thursday February 6, 2020 8:45am - 12:30pm PST
In Department

8:45am PST

Style - Cleaning Rooms
Thursday February 6, 2020 8:45am - 12:30pm PST
In Department

12:00pm PST

All Ambassador lunch
Thursday February 6, 2020 12:00pm - 1:00pm PST

1:00pm PST

Renaissance Brand Immersion / Opening Celebration
Thursday February 6, 2020 1:00pm - 5:00pm PST
TBA
 
Friday, February 7
 

10:00am PST

Events training with Sales/Catering
Friday February 7, 2020 10:00am - 12:00pm PST
In Department
  B&F FOH

1:00pm PST

Opening Day!
Friday February 7, 2020 1:00pm - 5:00pm PST
In Department
 
Saturday, February 8
 

8:00am PST

MARSHA Inventory Balancing
Saturday February 8, 2020 8:00am - 12:30pm PST
TBA

1:00pm PST

FSPMS System Admin
Speakers

Saturday February 8, 2020 1:00pm - 4:00pm PST
In Department
 
Wednesday, February 12
 

8:00am PST

Engaging Discovery Option 1
All High Guest Contact associates must attend (1) session of Engaging Discovery - Property HR to determine how associates are scheduled

Speakers

Wednesday February 12, 2020 8:00am - 1:30pm PST
TBA
 
Thursday, February 13
 

8:00am PST

Engaging Discovery Option 2
All High Guest Contact associates must attend (1) session of Engaging Discovery - Property HR to determine how associates are scheduled

Speakers

Thursday February 13, 2020 8:00am - 1:30pm PST
TBA