FSPMS Introduction - For associates that will attend other FSPMS courses or those that need just a basic understanding of FSPMS, Topics covered include basic navigation, reading the house count, room types and statuses, finding and accessing reservations, reading the reservation screen, guest messaging, and guest history. Intro to FSPMS will be a pre-requisite for all other FSPMS training.
FSPMS Record Management - The Guest Record Management module will expand on the use of the Guest Record, and outline some processes for Guest Record tasks that occur before and after a guest’s arrival. Topics covered include blocking a guest into a specific room, room moves, cancelling a reservation, extending and adding a rate change, pre-registering a guest, and Style service details.
Room File Walkthrough - All FSPMS Trainees will be broken into group of 2-3, given their section of guest rooms to walk with copy of all FSPMS room attributes to ensure that room build out in the system is accurate. This allows trainees to review the room in detail and thoroughly understand how the room attribute works in the system while verifying that we have the most accurate information recorded into the system prior to opening.
Front Office Leadership to Meet with Trainer on first day to review progress, training calendar & expecations (Does not have to be exactly at time scheduled)
Monday January 27, 2020 3:00pm - 5:00pm PST
In Department
FSPMS Guest Registration - This module will review the Guest Reservation/record, field usage, and the check-in process including room selection, updating methods of payment, and accommodating walk-in reservations.
FSPMS Guest Accounting - The module will review the guest accounting options of FSPMS including posting credits, posting charges, adjusting charges, correcting charges, transferring charges, tracking checks cashed for a guest, checking-out an account,viewing folio detail, batch posting charges
FSPMS Putting it All Together - This module will review the checkout options in FSPMS and also include batch posting, shares, O-status, and Elite Arrivals.
FSPMS Mariott Rewards - This module will review the Marriott Rewards program and how to process Rewards in FSPMS. Topics also covered include basic MARSHA navigation including reservation look-up, Marriott Rewards number look up, and rate look up.
